Terms & Conditions
These terms and conditions (Terms) govern all sales of Products by PowerPac to you. By purchasing any Product you are entering into a legally binding agreement with Everson Electrical (S) Pte Ltd, the parent company.
1) In these Terms & Conditions, the following words have the following meanings:
- Business Day means any day excluding Saturdays, Sundays and public holidays in Singapore.
- GST means any goods and services tax chargeable under the Goods and Services Tax Act (Cap.117A).
- Order means any order for Products placed by you through the site.
- S$ means Singapore Dollars.
- iFan MyChoice products comes under Everson Electrical (S) Pte Ltd.
- Products means the products which are available for purchase from the Site and a Product is any one of them.
INTERNATIONAL ORDERSWhat is the exchange rate?All of our transactions are processed in SGD Dollars. If your credit card is in another currency, your order will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.You can change default currency by clicking on the upper right corner of PowerPac Electrical Pte Ltd website, and select your currency. All prices are in SGD, price reflected at checkout will be an estimate of the final charge. The currency exchange rate will depend on your bank rate on the day the transaction is processed.How secure is my online transaction?When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, Stripe, where your card and transaction is authorized and approved.PowerPac Electrical Pte Ltd does not collect your credit/debit card number or personal information when you make a payment.How do I track my order?Your tracking information as soon as your order has shipped. We process all order within 24 hours. Usually you will receive the tracking number immediately after we have shipped your order. The tracking number may show up in the postal system as untraceable, it will take 2-5 working days to reflect in the mailing system. Your tracking information can be detected via the logistics you have chosen.Do you cover return shipping?All return shipping fees and other miscellaneous fees are the responsibility of the customer.What can I do if I received a defective/damaged/incorrect item?Send clear photos of the merchandise in question via email to [email protected].sg. We recommend you to use either ZIP, RAR or JPEG format when sending your pictures. Once we receive the photos, we will review your request as quickly as possible. You will receive feedback from us within a few days on how to proceed.Please include the following information:
- Order number
- Photos or video of the faulty product
- Complete shipping address and name on orderWe are unable to accept reclamation for the following defects:
- Wear and tear incurred during every day use of the product
- If an item was not explained as being waterproof and was submerged in water
- Damage due to incorrect or intense usage
- Damage due to external factors, such as friction, sharp objects or chemicalsWe make it a priority to keep our customers happy, so we will do our very best to resolve your case as soon as possible.Customs Duties, Taxes and FeesOrdered products may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all relevant customs duties, taxes and fees. PowerPac Electrical Pte Ltd has no control over these charges and does not assume responsibility for the ordered products meeting local customs laws and/or duties and taxes.
2) Contract for sale
2.1 A binding agreement for Everson Electrical (S) Pte Ltd. to sell you Products is made on these Terms when Everson Electrical (S) Pte Ltd. accepts an Order in accordance with Clause 2.2.
2.2 Each Order placed by you with Everson Electrical (S) Pte Ltd is only confirmed when Everson Electrical (S) Pte Ltd sends you an email with order number.
3) Order and Delivery
3.1 By placing an Order, you warrant that you are: (i) legally capable of entering into binding contracts; and (ii) you are at least 18 years old.
3.2 Upon confirmation of payment, Everson Electrical (S) Pte Ltd will contact you via email.
3.3 For delivery, Everson Electrical (S) Pte Ltd will contact you to fix the delivery schedule and dispatch the Products to the address that you specify for delivery in the Order. Everson Electrical (S) Pte Ltd will try to deliver within the the quoted timeframe but such timeframe is an estimate only based on availability and normal processing. Accordingly, Everson Electrical (S) Pte Ltd will not be responsible for any delay in delivery.
3.4 You agree that subject to availability of Products, Everson Electrical (S) Pte Ltd reserves the right to deliver the Products in instalments.
4) Price and Payment
4.1 Delivery charges are priced at
- S$4 per trip for orders >$10
- $1.50 per trip for orders $10-$30
- Free for orders above S$30
4.2 All prices are specified in S$, and include GST within Singapore. Delivery of Products to delivery addresses outside of Singapore will attract international shipping charges and may be subject to taxes, customs duties and fees levied by the destination country (Import Fees).
4.3 Prices are subject to change at any time but changes will not affect any Order that Everson Electrical (S) Pte Ltd has accepted.
4.4 You may make payment for Products by:
(i) credit card, processed securely through PayPal. Any payment processed through PayPal is subject further to PayPal’s prevailing terms and conditions currently accessible at https://www.paypal.com/sg
5) Defective or Damaged Products
5.1 Except for Products that are defective or damaged upon delivery to you, all Products cannot be returned or exchanged.
5.2 If you receive a defective or damaged Product, you must notify Everson Electrical (S) Pte Ltd in accordance with Clause 9 within 7 days after the day following the delivery of the Product, after which Everson Electrical (S) Pte Ltd shall have no liability to you. Everson Electrical (S) Pte Ltd's obligation to you in respect of such notification will be at its option to: (i) replace any Product that is defective or damaged; or (ii) refund to you the amount paid by you for the relevant Product to the original method of payment.
6) Liability and Disclaimer
6.1 To the extent permitted by law, Everson Electrical (S) Pte Ltd makes no warranty or representation that any Product will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, or that it will not infringe the rights of third parties.
6.2 Everson Electrical (S) Pte Ltd will not be liable to you for any indirect or consequential loss or damage arising out of any Order, however caused, even if foreseeable.
6.3 Nothing in these Terms excludes or restricts Everson Electrical (S) Pte Ltd's liability for death or personal injury caused by its negligence or for any matter for which it would be illegal for it to exclude its liability.
6.4. It is entirely at our discretion to accept or reject any offer submitted by you. Our acceptance of such offers is always subject to authorisation of your payment card (or receipt of payment in cleared funds), availability of stock at the stated price and confirmation that you have read and accepted these terms and conditions by clicking on the “I ACCEPT” çheck box.
6.5 If for whatever reason we are unable to accept your order, we shall endeavour to notify you of this promptly and shall provide a full refund of any prepayments made.
7) Matters out of Everson Electrical (S) Pte Ltd's Control
7.1 Everson Electrical (S) Pte Ltd will not be liable or responsible for any failure to deliver Products you ordered that is caused by any event outside its reasonable control (Force Majeure Event).
7.2 Everson Electrical (S) Pte Ltd's performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and Everson Electrical (S) Pte Ltd will have an extension of time for performance for the duration of that period.
8) Intellectual Property
8.1 The Products are subject to copyright laws and protection and are sold to you on the basis that you comply with the provisions of any copyright notices thereon and therein. Under no circumstances shall Everson Electrical (S) Pte Ltd be liable to you for any of your actions which are in breach of such copyright laws and provisions.
8.2 All trade marks, logos and other intellectual property rights used as part of the Site belongs to Everson Electrical (S) Pte Ltd or another party. No person or entity may reproduce or use such trade marks, logos or intellectual property in any manner other than expressly authorised by Everson Electrical (S) Pte Ltd or the relevant third party.
9.1 All notices shall be given by email to Everson Electrical (S) Pte Ltd at [email protected]. Everson Electrical (S) Pte Ltd may send notices to you at the email address you provided at the time that you place the Order. A notice shall be deemed received if sent by email the day of sending if the email is received in full on a Business Day and on the next Business Day if the email is sent on a non-Business Day.
10) Governing law and Disputes
10.1 Singapore law, without regard to principles of conflict of laws, will govern these Terms.
10.2 In any claim or action by or against you directly or indirectly arising under these Terms, you agree to submit to the jurisdiction of the Singapore courts.
11.1 Everson Electrical (S) Pte Ltd may amend these Terms from time to time by posting revised terms on the Site, which shall apply to all Orders placed after such date.
11.2 If any of these Terms is held invalid, the remainder of these Terms shall continue in full force and effect. If any Term shall be deemed unlawful, void or for any reason unenforceable, then that Term shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining Terms.
11.3 The failure of Everson Electrical (S) Pte Ltd to exercise or enforce any of these Terms shall not constitute a waiver of such right or provision in that or any other instance.
12) Warranty Conditions
12.1 The warranty does not cover repair or replacement of parts damaged by misused, accidents, negligence, alteration, modification or in any way being tempered with or repair by any repair organisation without the prior consent of Everson Electrical (S) Pte Ltd
12.2 The original purchaser of gift recipient must produce this warranty together with invoice / cash bill when sending in your item for repair /service
12.3 The warranty is valid in Singapore