Voucher & E-Coupon Terms
TERMS & CONDITIONS
· Each voucher/e-coupon states its validity period (start and expiry date). Expired vouchers cannot be redeemed, extended or exchanged for cash.
· Vouchers are redeemable once per customer per transaction unless the campaign states otherwise.
· Minimum spend, eligible product categories and exclusions are stated on the voucher or campaign page.
· Vouchers cannot be combined with other vouchers or promotions unless expressly stated.
· Vouchers have no cash value and are not refundable; if an order paid partly with a voucher is refunded, only the cash amount paid is refunded.
· Platform vouchers (Shopee/Lazada) follow the respective platform's redemption mechanics in addition to these terms.
· PowerPacSG reserves the right to reject redemption where fraud or misuse is suspected, and to vary these terms prospectively; changes never affect vouchers already issued.
Campaign checklist (internal — complete for every voucher issued)
· Validity period stated on the voucher artwork/listing
· Redemption conditions stated (min spend, exclusions, once-per-customer)
· Expiry honoured in Shopify discount-code settings
· Record kept in the Promotions Register (PP-CT-B8)


